We are all receiving the same treatment from this company in relation to the Hermes products . I am still waiting for the delivery of a 10 W PA board I ordered and paid for over a year ago . They also don’t answer my emails .
Best Regards
Dave
Search found 6 matches
- Sun Jan 07, 2024 8:51 pm
- Forum: Sales, Delivery, Warranty & Repair Discussions
- Topic: Hermes (14 bit ADC, EP3C25) Delivery???
- Replies: 1
- Views: 13177
- Sun Jan 07, 2024 8:49 pm
- Forum: Sales, Delivery, Warranty & Repair Discussions
- Topic: Poor warranty service Australia
- Replies: 6
- Views: 5701
Re: Poor warranty service Australia
I have also received many false promises from Tony until he stopped responding at all in relation to a 10W PA board I ordered over a year ago and still has not be shipped or a payment refund made . I hope seeing that you are local in Australia you can resort to consumer protection law to get this es...
- Sun Jan 07, 2024 8:38 pm
- Forum: Sales, Delivery, Warranty & Repair Discussions
- Topic: Payment Fraud Alert
- Replies: 10
- Views: 6617
Re: Payment Fraud Alert
Bryan I have also received simplier challenges receiving a response from this company in relation to an order I made over a year ago for the 10W PA board . No response for months and no delivery or refund of the money they banked from me. Very frustrating and totally unacceptable. Best Regards and g...
- Sun Jan 07, 2024 8:32 pm
- Forum: Sales, Delivery, Warranty & Repair Discussions
- Topic: Major Shipping delay on 10w PA board and no status updates for months
- Replies: 4
- Views: 5057
Re: Major Shipping delay on 10w PA board and no status updates for months
Update . I have requested a refund from Apache Labs as they still have not shipped me the 10w PA board for which they accepted my order and banked my money. No response from Apache Labs or refund after several follow ups . What can I say . On my next business trip to India I think I may visit their ...
- Sat Oct 14, 2023 3:35 am
- Forum: Sales, Delivery, Warranty & Repair Discussions
- Topic: Major Shipping delay on 10w PA board and no status updates for months
- Replies: 4
- Views: 5057
Re: Major Shipping delay on 10w PA board and no status updates for months
James thanks for your response and advice . I checked and I now see that I paid using PayPal so I have opened an escalated case with them to demand a refund. It is very disappointing that I have had to take this route after receiving multiple false promises from Tony at Apache labs support followed ...
- Fri Oct 13, 2023 6:55 am
- Forum: Sales, Delivery, Warranty & Repair Discussions
- Topic: Major Shipping delay on 10w PA board and no status updates for months
- Replies: 4
- Views: 5057
Major Shipping delay on 10w PA board and no status updates for months
It has now been over a year waiting for my 10 w PA board to be delivered. My emails to support no longer get responded to . The worst customer service support I have ever experienced. They have my money and I still have no product . I don’t know what do next other than write of the money or take leg...