Special Production Run Hermes 14 bit.

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Conrad_PA5Y
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Joined: Fri Jan 19, 2018 8:11 pm

Re: Special Production Run Hermes 14 bit.

Postby Conrad_PA5Y » Thu Sep 15, 2022 8:20 am

I feel the same way. Last month I said that I would give it one more month, tomorrow would be the deadline but instead I will pull the plug today. I paid with PayPal so I will get a refund via this route if necessary.

73

Conrad PA5Y
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Re: Special Production Run Hermes 14 bit.

Postby administrator » Fri Sep 23, 2022 4:17 am

Hello All,

Our apologies for the delays faced with the delivery of the Hermes and 10W PA cards,

Both these boards use parts some of which are more than 10 years old and EOL, so we have had to find substitutes and replacements,

This has not been easy given the supply chain issues, however, the current status is as follows:

1. We have a batch of 10W PAs ready
2. Hermes cards are expected to ship from the 4th of October on a first come first serve basis.

You will receive an email from us informing you when your order is in the queue for shipment,

Regards,

Tony,
Apache Labs Support
va7qi
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Location: Quadra Island, BC
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Re: Special Production Run Hermes 14 bit.

Postby va7qi » Mon Sep 26, 2022 3:35 am

Thanks for the update Tony.

I too have been waiting and hoping for at least some comms from Apache Labs. I also have an Andromeda on order which was supposed to be delivered by now, but no update.

We're not asking you to perform miracles given the supply situation, but at least keep us informed with updates regularly. Takes maybe 30 seconds?

Cheers, ....Erik.
K1RT
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Joined: Tue Apr 05, 2022 8:29 pm

Re: Special Production Run Hermes 14 bit.

Postby K1RT » Wed Sep 28, 2022 6:13 pm

FWIW, the product pages for the Hermes board (https://apache-labs.com/al-products/1022/Open-HPSDR-Hermes-14-bit-ADC-EP3C25-Transceiver-Card-Assembled--Tested.html) and for the 10W amplifier board (https://apache-labs.com/al-products/1004/10W-PA-Board-for-Hermes.html) have been updated again - the updated message highlighted in red on the pages states:

(Note: the 'mode' typo is in the original copy)


Orders commence shipment from 5th October on first come first serve basis, you will receive an email from us once your order comes up in the Queue.

Apache Labs is NOT taking any mode orders for the Hermes Card and the 10W PA.

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Conrad_PA5Y
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Re: Special Production Run Hermes 14 bit.

Postby Conrad_PA5Y » Wed Sep 28, 2022 6:18 pm

I am afraid that it means nothing to me and does not excuse the pitiful customer communications throughout. I asked for a refund and to Apache's credit this was dealt with reasonably quickly.

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Conrad PA5Y
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Re: Special Production Run Hermes 14 bit.

Postby administrator » Thu Oct 06, 2022 11:01 pm

Hi All,

Just a quick update on the status of Hermes:

The factory has completed a batch of Hermes cards and we are now starting the process to load the Bootloader/Firmware on a batch, this has to be tested thoroughly since the flash memory used originally is now obsolete and this batch uses a newer device which although has been tested in the trial run, we still want to be careful that it is robust with reprogramming several cycles on each board which is time consuming.

We will be in touch based on the order queue as soon as the testing and packing is complete.

Regards,

Tony,
Apache Labs Support
Ken
Posts: 25
Joined: Thu Feb 13, 2020 11:43 pm

Re: Special Production Run Hermes 14 bit.

Postby Ken » Fri Oct 07, 2022 3:48 pm

administrator wrote:Hi All,

Just a quick update on the status of Hermes:

The factory has completed a batch of Hermes cards and we are now starting the process to load the Bootloader/Firmware on a batch, this has to be tested thoroughly since the flash memory used originally is now obsolete and this batch uses a newer device which although has been tested in the trial run, we still want to be careful that it is robust with reprogramming several cycles on each board which is time consuming.

We will be in touch based on the order queue as soon as the testing and packing is complete.

Regards,

Tony,
Apache Labs Support


Thank you Tony for the update, you are appreciated.

Excitedly waiting !

73 Ken

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