Shipping Updates

The word from the top!
Forum rules
Only admin's and moderators can start a topic in this forum, but anyone can reply to an existing topic. Off topic replies will be deleted.
SM3PZG
Posts: 15
Joined: Thu Apr 21, 2022 8:36 am

Re: Shipping Updates

Postby SM3PZG » Thu Jul 14, 2022 2:52 pm

I have Order Number: AC-3551 1pcs ANDROMEDA. Order was made 24 Mars. Still no order updates or feedback. Really annoying that the only sign of life from the company and information that customers are actually receiving ordered products are on this forum. Has anyone received a ANDROMEDA lately?

73/Sam SM3PZG
drwil
Posts: 19
Joined: Sat May 21, 2022 1:39 pm

Re: Shipping Updates

Postby drwil » Thu Jul 14, 2022 3:05 pm

I placed the order for the Andromeda on May 22, 2022, and it starts with AC-36XX. I have not received any shipping notification other than the generic notice that it will ship in between 6 to 8 weeks. I truly hope that Apache-Labs are not treating Andromeda's orders as second to other radios. Hopefully, yours will ship soon. NM4W
WU6R
Posts: 20
Joined: Wed Dec 30, 2020 7:05 pm
Location: Fairfax, VA
Contact:

Re: Shipping Updates

Postby WU6R » Wed Jul 27, 2022 1:35 pm

What is the current shipping status for the controller v2? Placed an order (AC-3576) in April with no updates since then.

Thanks
Mark WU6R
Mark WU6R
WU6R
Posts: 20
Joined: Wed Dec 30, 2020 7:05 pm
Location: Fairfax, VA
Contact:

Re: Shipping Updates

Postby WU6R » Wed Jul 27, 2022 1:36 pm

WU6R wrote:What is the current shipping status for the controller v2? Placed an order (AC-3576) in April with no updates since then.

Thanks
Mark WU6R



Also, paid in full and cannot get a response via email from customer service...
Mark WU6R
RobB
Posts: 3
Joined: Thu Jun 02, 2022 3:11 pm

Re: Shipping Updates

Postby RobB » Tue Aug 02, 2022 12:43 am

at long last I have received final invoice for my 7000, AC-3456 ordered on Feb 4. Clearly things are starting to roll once again. :o
drwil
Posts: 19
Joined: Sat May 21, 2022 1:39 pm

Re: Shipping Updates

Postby drwil » Tue Aug 02, 2022 1:44 am

RobB wrote:at long last I have received final invoice for my 7000, AC-3456 ordered on Feb 4. Clearly things are starting to roll once again. :o


Well congratulations! 6 months!! After, a.big stretch of the said 8 for weeks delivery time. Moving along . . . I hope all goes well.
va7qi
Posts: 60
Joined: Mon Apr 10, 2017 4:22 am
Location: Quadra Island, BC
Contact:

Re: Shipping Updates

Postby va7qi » Tue Sep 06, 2022 3:53 am

I ordered my Andromeda a long time ago - can't even remember the month. Their web site still shows that production will start in June2021.

73 de va7qi, ....Erik.
drwil
Posts: 19
Joined: Sat May 21, 2022 1:39 pm

Re: Shipping Updates

Postby drwil » Tue Sep 06, 2022 2:45 pm

Yes, I am seriously considering requesting a full refund. I have spoken to my bank about it, and as indicated by one of the bank managers, I am compiling all emails from Apache Labs to consider a refund to my credit card. I might go with a different SDR Radio from a different company. I think I will wait until the end of this month to hear at least some status on my order. Hope to hear from Apache Labs. 73 de NM4W Dr. WiL :roll:
KC2QMA
Posts: 13
Joined: Mon Jul 13, 2020 11:13 pm

Re: Shipping Updates

Postby KC2QMA » Tue Sep 06, 2022 9:16 pm

drwil wrote:Yes, I am seriously considering requesting a full refund. I have spoken to my bank about it, and as indicated by one of the bank managers, I am compiling all emails from Apache Labs to consider a refund to my credit card. I might go with a different SDR Radio from a different company. I think I will wait until the end of this month to hear at least some status on my order. Hope to hear from Apache Labs. 73 de NM4W Dr. WiL :roll:
Last edited by KC2QMA on Thu Sep 08, 2022 12:45 pm, edited 1 time in total.
drwil
Posts: 19
Joined: Sat May 21, 2022 1:39 pm

Re: Shipping Updates

Postby drwil » Wed Sep 07, 2022 12:43 am

Well I am not waiting a year like I heard some others do. I will wait a little longer before submitting a refund.request. I honestly want to support the efforts and the business of Apache Labs.
SM3PZG
Posts: 15
Joined: Thu Apr 21, 2022 8:36 am

Re: Shipping Updates

Postby SM3PZG » Wed Sep 07, 2022 8:39 am

I made an order for 1pcs Andromeda 24 March. I received the station 2 weeks ago 24 August. Delivery was 2 weeks after final invoice was paid. That is the timeline you can expect right now.
drwil
Posts: 19
Joined: Sat May 21, 2022 1:39 pm

Re: Shipping Updates

Postby drwil » Wed Sep 07, 2022 11:59 am

OK. Well, about 6 months. Better than a year as someone has told me. I hope all is good with your new Andromeda, and that you are happy with it. Thank you. 73 de NM4W - Dr. WiL
administrator
Posts: 85
Joined: Wed Aug 24, 2016 5:20 am

Re: Shipping Updates

Postby administrator » Fri Sep 23, 2022 4:22 am

Hello All,

I would like to thank you for your patience, it is much appreciated,

The following are the shipment status for the various models:

1. ANAN-7000DLE MKII all pending orders commence shipment from 26th September and we expect to clear the entire backlog within 2-21/2 weeks, so if you have a pending order you should expect it to ship within this time frame.

2. Pending Andromeda orders are expected to ship from the 5th of October and we expect to clear all backorders within 2 weeks of that date.

3. ANAN-8000DLE MKII orders expected ship date is December 2022, we will provide further updates as we approach the ship date.

Regards,

Tony,
Apache Labs Support
User avatar
KA5KKT
Posts: 99
Joined: Thu Aug 06, 2020 6:51 pm

Re: Shipping Updates

Postby KA5KKT » Fri Sep 23, 2022 8:40 pm

administrator wrote:Hello All,

I would like to thank you for your patience, it is much appreciated,

The following are the shipment status for the various models:

1. ANAN-7000DLE MKII all pending orders commence shipment from 26th September and we expect to clear the entire backlog within 2-21/2 weeks, so if you have a pending order you should expect it to ship within this time frame.

2. Pending Andromeda orders are expected to ship from the 5th of October and we expect to clear all backorders within 2 weeks of that date.

3. ANAN-8000DLE MKII orders expected ship date is December 2022, we will provide further updates as we approach the ship date.

Regards,

Tony,
Apache Labs Support



Thanks for the update Tony,

Just as a matter of clarification for those waiting you mention, "ANAN-7000DLE MKII all pending orders..." It has been my understanding that after sometime in July, the subsequent 7000DLE's would be MKIII. Perhaps the MKIII applies only to 'orders placed after that point.'

Kind regards,
Dick
K1LSB
Posts: 370
Joined: Wed Feb 05, 2020 5:25 pm

Re: Shipping Updates

Postby K1LSB » Fri Sep 23, 2022 8:52 pm

Dick,

Where do you see any official reference to a MKIII radio? I see no mention of any such radio on Apache Labs' site.

Mark
User avatar
w-u-2-o
Posts: 4279
Joined: Fri Mar 10, 2017 1:47 pm

Re: Shipping Updates

Postby w-u-2-o » Fri Sep 23, 2022 9:22 pm

He means that all units shipped from Apache will contain Orion MKIII boards vs. Orion MKII boards. This includes 7000, 8000 and Andromeda.

I believe that will definitely be the case. The FPGA used on the Orion MKII is simply not available and probably will never be again. It's effectively end-of-life (EOL), Intel simply hasn't admitted it yet.

You can read more about this here: viewtopic.php?f=27&t=4266
K1LSB
Posts: 370
Joined: Wed Feb 05, 2020 5:25 pm

Re: Shipping Updates

Postby K1LSB » Fri Sep 23, 2022 10:35 pm

Thanks Scott.
Cesar
Posts: 3
Joined: Sat Aug 27, 2022 8:31 am

Re: Shipping Updates

Postby Cesar » Wed Sep 28, 2022 8:51 am

Hello,
Some user with pending order has received the payment message....????

To know if they are already sending, he created that it is also liked as there are complaints from the support to report the shipment or payment mail.

I have not received anything so far.

Cheers
drwil
Posts: 19
Joined: Sat May 21, 2022 1:39 pm

Re: Shipping Updates

Postby drwil » Wed Sep 28, 2022 12:53 pm

I have not received an email for payment of the balance due, yet. I imagine, based on the last information from the Apache Labs support team, they will begin dispatching those in October. 73 de NM4W

Dr. WiL

Return to “Apache Labs News”