Special Production Run Hermes 14 bit.

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Conrad_PA5Y
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Joined: Fri Jan 19, 2018 8:11 pm

Re: Special Production Run Hermes 14 bit.

Postby Conrad_PA5Y » Thu Sep 15, 2022 8:20 am

I feel the same way. Last month I said that I would give it one more month, tomorrow would be the deadline but instead I will pull the plug today. I paid with PayPal so I will get a refund via this route if necessary.

73

Conrad PA5Y
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Re: Special Production Run Hermes 14 bit.

Postby administrator » Fri Sep 23, 2022 4:17 am

Hello All,

Our apologies for the delays faced with the delivery of the Hermes and 10W PA cards,

Both these boards use parts some of which are more than 10 years old and EOL, so we have had to find substitutes and replacements,

This has not been easy given the supply chain issues, however, the current status is as follows:

1. We have a batch of 10W PAs ready
2. Hermes cards are expected to ship from the 4th of October on a first come first serve basis.

You will receive an email from us informing you when your order is in the queue for shipment,

Regards,

Tony,
Apache Labs Support
va7qi
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Location: Quadra Island, BC
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Re: Special Production Run Hermes 14 bit.

Postby va7qi » Mon Sep 26, 2022 3:35 am

Thanks for the update Tony.

I too have been waiting and hoping for at least some comms from Apache Labs. I also have an Andromeda on order which was supposed to be delivered by now, but no update.

We're not asking you to perform miracles given the supply situation, but at least keep us informed with updates regularly. Takes maybe 30 seconds?

Cheers, ....Erik.
K1RT
Posts: 4
Joined: Tue Apr 05, 2022 8:29 pm

Re: Special Production Run Hermes 14 bit.

Postby K1RT » Wed Sep 28, 2022 6:13 pm

FWIW, the product pages for the Hermes board (https://apache-labs.com/al-products/1022/Open-HPSDR-Hermes-14-bit-ADC-EP3C25-Transceiver-Card-Assembled--Tested.html) and for the 10W amplifier board (https://apache-labs.com/al-products/1004/10W-PA-Board-for-Hermes.html) have been updated again - the updated message highlighted in red on the pages states:

(Note: the 'mode' typo is in the original copy)


Orders commence shipment from 5th October on first come first serve basis, you will receive an email from us once your order comes up in the Queue.

Apache Labs is NOT taking any mode orders for the Hermes Card and the 10W PA.

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Conrad_PA5Y
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Re: Special Production Run Hermes 14 bit.

Postby Conrad_PA5Y » Wed Sep 28, 2022 6:18 pm

I am afraid that it means nothing to me and does not excuse the pitiful customer communications throughout. I asked for a refund and to Apache's credit this was dealt with reasonably quickly.

Regards

Conrad PA5Y
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Re: Special Production Run Hermes 14 bit.

Postby administrator » Thu Oct 06, 2022 11:01 pm

Hi All,

Just a quick update on the status of Hermes:

The factory has completed a batch of Hermes cards and we are now starting the process to load the Bootloader/Firmware on a batch, this has to be tested thoroughly since the flash memory used originally is now obsolete and this batch uses a newer device which although has been tested in the trial run, we still want to be careful that it is robust with reprogramming several cycles on each board which is time consuming.

We will be in touch based on the order queue as soon as the testing and packing is complete.

Regards,

Tony,
Apache Labs Support
Ken
Posts: 36
Joined: Thu Feb 13, 2020 11:43 pm

Re: Special Production Run Hermes 14 bit.

Postby Ken » Fri Oct 07, 2022 3:48 pm

administrator wrote:Hi All,

Just a quick update on the status of Hermes:

The factory has completed a batch of Hermes cards and we are now starting the process to load the Bootloader/Firmware on a batch, this has to be tested thoroughly since the flash memory used originally is now obsolete and this batch uses a newer device which although has been tested in the trial run, we still want to be careful that it is robust with reprogramming several cycles on each board which is time consuming.

We will be in touch based on the order queue as soon as the testing and packing is complete.

Regards,

Tony,
Apache Labs Support


Thank you Tony for the update, you are appreciated.

Excitedly waiting !

73 Ken
administrator
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Re: Special Production Run Hermes 14 bit.

Postby administrator » Tue Oct 11, 2022 12:31 pm

Hi All,

A Quick further update for folks waiting for the Hermes and 10W PAs:

1. 10W PA boards are now ready

2. We had tested the substitute SPI Flash Memory on a batch of boards and found out that the device we were using was not getting programmed on some occasions using the HPSDR programmer, this is a similar situation we had faced when the original Intel Flash EPCS16 device had to be replaced with a substitute a few years ago, after extensive testing we have found that MX25L1606 Flash memory is a 100% reliable. We have switched to this device now and the factory is going ahead with the updated device.

Regards,

Tony
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w-u-2-o
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Re: Special Production Run Hermes 14 bit.

Postby w-u-2-o » Tue Oct 11, 2022 1:35 pm

Tony,

Does the new memory IC require any firmware changes?

Does the new memory IC require any specific jumper settings on the board?

Thanks,

Scott
administrator
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Re: Special Production Run Hermes 14 bit.

Postby administrator » Wed Oct 12, 2022 10:53 am

Hi Scott,

There are no changes required either to the firmware or jumper settings,

Regards,

Tony
IU0QDP
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Re: Special Production Run Hermes 14 bit.

Postby IU0QDP » Wed Oct 19, 2022 12:15 pm

Hi Tony, when is an order placed on June 15, 2022 expected to ship?

Regards,

Carlo
kg7bz
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Joined: Fri Feb 11, 2022 2:35 am

Re: Special Production Run Hermes 14 bit.

Postby kg7bz » Fri Oct 28, 2022 2:31 pm

When is my order that I paid for back in February expected to ship?

August KG7BZ
administrator
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Re: Special Production Run Hermes 14 bit.

Postby administrator » Mon Oct 31, 2022 5:38 am

Hi All,

You will start receiving your shipping quotes mid week, we expect to ship out the first lot commencing this week.

First production lot is of a 100 units, the second lot will ship in 3 weeks and should cover all remaining pre-orders.

We again apologize for the inordinate delay, but our industry has been facing a perfect supply chain storm!

Thank you for your patience.

Regards,

Tony
K1RT
Posts: 4
Joined: Tue Apr 05, 2022 8:29 pm

Re: Special Production Run Hermes 14 bit.

Postby K1RT » Mon Nov 21, 2022 3:18 pm

Just wondering (for planning purposes), since it has been three weeks since the prior status update...

Did the first 100 boards go out as planned?

Will the remaining backlog of orders be invoiced for shipping and shipped this week?
jpwatters
Posts: 1
Joined: Tue Sep 13, 2022 1:59 am

Re: Special Production Run Hermes 14 bit.

Postby jpwatters » Thu Nov 24, 2022 5:28 pm

On Tuesday, a Hermes board and the 10W PA arrived.
Ken
Posts: 36
Joined: Thu Feb 13, 2020 11:43 pm

Re: Special Production Run Hermes 14 bit.

Postby Ken » Fri Dec 02, 2022 3:05 pm

Hello,

Its good to see the 10E boards are starting to arrive.

I am in the second batch run, however with prior info I thought I would had received mine by now as well
as all of those in the first batch, unless I had missed read something.

Any updates and any reasons the second batch has not received any notices on their arrivals?

Hope everyone who has received their boards are enjoying them on the air or at least enjoying their
project on building them into any enclosure they may have chose.

73
Ken
WB4AM

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