ANAN-G2 Shipping Update

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Trucker
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Re: ANAN-G2 Shipping Update

Postby Trucker » Sun Oct 13, 2024 9:03 pm

Here's another document.
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Michael
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Re: ANAN-G2 Shipping Update

Postby Michael » Thu Oct 17, 2024 8:16 am

It looks like there is currently a lot of bashing against Apache Labs ongoing. I cannot say if justified or not but my experience is totally different.

From ordering to delivery took less than 4 weeks (ANAN G2 Ultra without display) which I consider acceptable. Tony responded to all my questions within one day. Some of these questions could be avoided if information such as order confirmation, money receipt confirmation, expected delivery etc would be provided automatically. Thus, there is room for improvement but having a response within one day is better than many other companies perform.

I certainly was highly alerted by the various posts concerning the business behavior of Apache Labs but this definitely was without any reasons.

I think it is common sense that some buyer's protection are put into place when ordering and buying over the internet. Apache Labs explicitly recommends this (maybe it was different in the past - I do not know).

I hope you find this useful.

73, Michael, DF2RQ
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W1SPS
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Re: ANAN-G2 Shipping Update

Postby W1SPS » Thu Oct 17, 2024 4:55 pm

I wouldn't call: "Calling out a company that took your payment three weeks ago, won't answer emails as to an approximate shipping date, can't tell you when you will receive a product, which incidentally you paid in full and will be paying interest on and still not have it" Bashing...

If you take payment in full, you better have something to ship and you better be able to give a date.
Everything's good... Till it ain't.
Michael
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Re: ANAN-G2 Shipping Update

Postby Michael » Thu Oct 17, 2024 5:16 pm

as said - I had a different experience. In case you paid using PayPal as advised, open a ticket. I know it is a lengthy and cumbersome process but the chances are high to get your money back.
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W1SPS
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Re: ANAN-G2 Shipping Update

Postby W1SPS » Fri Oct 18, 2024 4:43 pm

I had a ticket opened with Paypal, could have easily got my money back. THEN I received a reply via email "finally". So, I cancelled the ticket. Hoping if anyone plays games I can either re-open it or open a new one. I'm really hoping I just get the damn radio within a week or so.
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W4QA
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Re: ANAN-G2 Shipping Update

Postby W4QA » Mon Oct 21, 2024 2:38 pm

W1SPS wrote:I had a ticket opened with Paypal, could have easily got my money back. THEN I received a reply via email "finally". So, I cancelled the ticket. Hoping if anyone plays games I can either re-open it or open a new one. I'm really hoping I just get the damn radio within a week or so.


W1SPS -- was your order updated on the website indicating that your order was paid, along with any other pertinent information -- or did you have to send emails to someone to get any type of status information? I think whatever details you can provide to this forum would be helpful to prospective buyers. It is informative to shine a very bright light on exactly how they handle business so we can all make well informed decisions.
——————
Rush, W4QA
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W1SPS
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Re: ANAN-G2 Shipping Update

Postby W1SPS » Mon Oct 21, 2024 2:46 pm

I paid the $1.00 to get on the ordering list.
Several weeks later I got an invoice via PayPal for the cost of the radio.
I paid the invoice through PayPal using my Discover Card.

The website only lists this:

ANAN-G2 HF & 6M 100W Ultra High Performance SDR (Without LCD Display)) $1.00
Quantity: 1
Pre-Order
Amount: $1.00
Payment Status: SUCCESSFUL Order Status: Pending
Payment mode: Paypal

Nothing on their website says anything about me being paid in full for the radio or gives any indication of shipping status.
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N4QNT
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Re: ANAN-G2 Shipping Update

Postby N4QNT » Mon Oct 28, 2024 12:05 pm

Apache Labs now proudly Headquartered out of California, USA

Local US support & Service! Any Questions please call:

949-591-6895 (Monday-Friday 10AM - 5PM PDT)

Industry leading 2 Years Manufacturer Warranty
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w-u-2-o
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Re: ANAN-G2 Shipping Update

Postby w-u-2-o » Mon Oct 28, 2024 2:04 pm

N4QNT wrote:Apache Labs now proudly Headquartered out of California, USA

Local US support & Service! Any Questions please call:

949-591-6895 (Monday-Friday 10AM - 5PM PDT)

Industry leading 2 Years Manufacturer Warranty

Are you working for Apache, Art?
K4IBC
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Re: ANAN-G2 Shipping Update

Postby K4IBC » Mon Oct 28, 2024 4:26 pm

w-u-2-o wrote:
N4QNT wrote:Apache Labs now proudly Headquartered out of California, USA

Local US support & Service! Any Questions please call:

949-591-6895 (Monday-Friday 10AM - 5PM PDT)

Industry leading 2 Years Manufacturer Warranty

Are you working for Apache, Art?


I figured you would know who is involved in the moving of AL and what seems like restructuring. My guess is there is some super secret private investors. Not complaining but I hope this move corrects issues that have been ongoing.
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w-u-2-o
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Re: ANAN-G2 Shipping Update

Postby w-u-2-o » Mon Oct 28, 2024 5:16 pm

:D

I don't know anything about the inner workings of Apache! I'm just the poor slob who helps run this forum.
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I2NOY
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Re: ANAN-G2 Shipping Update

Postby I2NOY » Mon Oct 28, 2024 8:04 pm

Someone in US already tried to phone to that number (949-591-6895)? :?:
Trucker
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Re: ANAN-G2 Shipping Update

Postby Trucker » Mon Oct 28, 2024 10:49 pm

The area code and exchange is in Orange county California. ( near Los Angeles) Apache Labs USA is supposed to be in Sacramento California according to the papers they filed for their LLC.
James
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N4QNT
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Re: ANAN-G2 Shipping Update

Postby N4QNT » Thu Oct 31, 2024 11:44 am

w-u-2-o wrote:
N4QNT wrote:Apache Labs now proudly Headquartered out of California, USA

Local US support & Service! Any Questions please call:

949-591-6895 (Monday-Friday 10AM - 5PM PDT)

Industry leading 2 Years Manufacturer Warranty

Are you working for Apache, Art?



Oh course not, they just posted this on the Apache site. Nice to see the progress for better Customer Service.

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