ANAN-G2 Shipping Update
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Re: ANAN-G2 Shipping Update
Here's another document.
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Re: ANAN-G2 Shipping Update
It looks like there is currently a lot of bashing against Apache Labs ongoing. I cannot say if justified or not but my experience is totally different.
From ordering to delivery took less than 4 weeks (ANAN G2 Ultra without display) which I consider acceptable. Tony responded to all my questions within one day. Some of these questions could be avoided if information such as order confirmation, money receipt confirmation, expected delivery etc would be provided automatically. Thus, there is room for improvement but having a response within one day is better than many other companies perform.
I certainly was highly alerted by the various posts concerning the business behavior of Apache Labs but this definitely was without any reasons.
I think it is common sense that some buyer's protection are put into place when ordering and buying over the internet. Apache Labs explicitly recommends this (maybe it was different in the past - I do not know).
I hope you find this useful.
73, Michael, DF2RQ
From ordering to delivery took less than 4 weeks (ANAN G2 Ultra without display) which I consider acceptable. Tony responded to all my questions within one day. Some of these questions could be avoided if information such as order confirmation, money receipt confirmation, expected delivery etc would be provided automatically. Thus, there is room for improvement but having a response within one day is better than many other companies perform.
I certainly was highly alerted by the various posts concerning the business behavior of Apache Labs but this definitely was without any reasons.
I think it is common sense that some buyer's protection are put into place when ordering and buying over the internet. Apache Labs explicitly recommends this (maybe it was different in the past - I do not know).
I hope you find this useful.
73, Michael, DF2RQ
Re: ANAN-G2 Shipping Update
I wouldn't call: "Calling out a company that took your payment three weeks ago, won't answer emails as to an approximate shipping date, can't tell you when you will receive a product, which incidentally you paid in full and will be paying interest on and still not have it" Bashing...
If you take payment in full, you better have something to ship and you better be able to give a date.
If you take payment in full, you better have something to ship and you better be able to give a date.
Everything's good... Till it ain't.
Re: ANAN-G2 Shipping Update
as said - I had a different experience. In case you paid using PayPal as advised, open a ticket. I know it is a lengthy and cumbersome process but the chances are high to get your money back.
Re: ANAN-G2 Shipping Update
I had a ticket opened with Paypal, could have easily got my money back. THEN I received a reply via email "finally". So, I cancelled the ticket. Hoping if anyone plays games I can either re-open it or open a new one. I'm really hoping I just get the damn radio within a week or so.
Everything's good... Till it ain't.
Re: ANAN-G2 Shipping Update
W1SPS wrote:I had a ticket opened with Paypal, could have easily got my money back. THEN I received a reply via email "finally". So, I cancelled the ticket. Hoping if anyone plays games I can either re-open it or open a new one. I'm really hoping I just get the damn radio within a week or so.
W1SPS -- was your order updated on the website indicating that your order was paid, along with any other pertinent information -- or did you have to send emails to someone to get any type of status information? I think whatever details you can provide to this forum would be helpful to prospective buyers. It is informative to shine a very bright light on exactly how they handle business so we can all make well informed decisions.
——————
Rush, W4QA
North Carolina
Rush, W4QA
North Carolina
Re: ANAN-G2 Shipping Update
I paid the $1.00 to get on the ordering list.
Several weeks later I got an invoice via PayPal for the cost of the radio.
I paid the invoice through PayPal using my Discover Card.
The website only lists this:
ANAN-G2 HF & 6M 100W Ultra High Performance SDR (Without LCD Display)) $1.00
Quantity: 1
Pre-Order
Amount: $1.00
Payment Status: SUCCESSFUL Order Status: Pending
Payment mode: Paypal
Nothing on their website says anything about me being paid in full for the radio or gives any indication of shipping status.
Several weeks later I got an invoice via PayPal for the cost of the radio.
I paid the invoice through PayPal using my Discover Card.
The website only lists this:
ANAN-G2 HF & 6M 100W Ultra High Performance SDR (Without LCD Display)) $1.00
Quantity: 1
Pre-Order
Amount: $1.00
Payment Status: SUCCESSFUL Order Status: Pending
Payment mode: Paypal
Nothing on their website says anything about me being paid in full for the radio or gives any indication of shipping status.
Everything's good... Till it ain't.
Re: ANAN-G2 Shipping Update
Apache Labs now proudly Headquartered out of California, USA
Local US support & Service! Any Questions please call:
949-591-6895 (Monday-Friday 10AM - 5PM PDT)
Industry leading 2 Years Manufacturer Warranty
Local US support & Service! Any Questions please call:
949-591-6895 (Monday-Friday 10AM - 5PM PDT)
Industry leading 2 Years Manufacturer Warranty
Re: ANAN-G2 Shipping Update
N4QNT wrote:Apache Labs now proudly Headquartered out of California, USA
Local US support & Service! Any Questions please call:
949-591-6895 (Monday-Friday 10AM - 5PM PDT)
Industry leading 2 Years Manufacturer Warranty
Are you working for Apache, Art?
Re: ANAN-G2 Shipping Update
w-u-2-o wrote:N4QNT wrote:Apache Labs now proudly Headquartered out of California, USA
Local US support & Service! Any Questions please call:
949-591-6895 (Monday-Friday 10AM - 5PM PDT)
Industry leading 2 Years Manufacturer Warranty
Are you working for Apache, Art?
I figured you would know who is involved in the moving of AL and what seems like restructuring. My guess is there is some super secret private investors. Not complaining but I hope this move corrects issues that have been ongoing.
Re: ANAN-G2 Shipping Update
I don't know anything about the inner workings of Apache! I'm just the poor slob who helps run this forum.
Re: ANAN-G2 Shipping Update
Someone in US already tried to phone to that number (949-591-6895)?
Re: ANAN-G2 Shipping Update
The area code and exchange is in Orange county California. ( near Los Angeles) Apache Labs USA is supposed to be in Sacramento California according to the papers they filed for their LLC.
James
WD5GWY
James
WD5GWY
Re: ANAN-G2 Shipping Update
w-u-2-o wrote:N4QNT wrote:Apache Labs now proudly Headquartered out of California, USA
Local US support & Service! Any Questions please call:
949-591-6895 (Monday-Friday 10AM - 5PM PDT)
Industry leading 2 Years Manufacturer Warranty
Are you working for Apache, Art?
Oh course not, they just posted this on the Apache site. Nice to see the progress for better Customer Service.