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Re: Shipping Updates

Posted: Thu Jul 14, 2022 2:52 pm
by SM3PZG
I have Order Number: AC-3551 1pcs ANDROMEDA. Order was made 24 Mars. Still no order updates or feedback. Really annoying that the only sign of life from the company and information that customers are actually receiving ordered products are on this forum. Has anyone received a ANDROMEDA lately?

73/Sam SM3PZG

Re: Shipping Updates

Posted: Thu Jul 14, 2022 3:05 pm
by drwil
I placed the order for the Andromeda on May 22, 2022, and it starts with AC-36XX. I have not received any shipping notification other than the generic notice that it will ship in between 6 to 8 weeks. I truly hope that Apache-Labs are not treating Andromeda's orders as second to other radios. Hopefully, yours will ship soon. NM4W

Re: Shipping Updates

Posted: Wed Jul 27, 2022 1:35 pm
by WU6R
What is the current shipping status for the controller v2? Placed an order (AC-3576) in April with no updates since then.

Thanks
Mark WU6R

Re: Shipping Updates

Posted: Wed Jul 27, 2022 1:36 pm
by WU6R
WU6R wrote:What is the current shipping status for the controller v2? Placed an order (AC-3576) in April with no updates since then.

Thanks
Mark WU6R



Also, paid in full and cannot get a response via email from customer service...

Re: Shipping Updates

Posted: Tue Aug 02, 2022 12:43 am
by RobB
at long last I have received final invoice for my 7000, AC-3456 ordered on Feb 4. Clearly things are starting to roll once again. :o

Re: Shipping Updates

Posted: Tue Aug 02, 2022 1:44 am
by drwil
RobB wrote:at long last I have received final invoice for my 7000, AC-3456 ordered on Feb 4. Clearly things are starting to roll once again. :o


Well congratulations! 6 months!! After, a.big stretch of the said 8 for weeks delivery time. Moving along . . . I hope all goes well.

Re: Shipping Updates

Posted: Tue Sep 06, 2022 3:53 am
by va7qi
I ordered my Andromeda a long time ago - can't even remember the month. Their web site still shows that production will start in June2021.

73 de va7qi, ....Erik.

Re: Shipping Updates

Posted: Tue Sep 06, 2022 2:45 pm
by drwil
Yes, I am seriously considering requesting a full refund. I have spoken to my bank about it, and as indicated by one of the bank managers, I am compiling all emails from Apache Labs to consider a refund to my credit card. I might go with a different SDR Radio from a different company. I think I will wait until the end of this month to hear at least some status on my order. Hope to hear from Apache Labs. 73 de NM4W Dr. WiL :roll:

Re: Shipping Updates

Posted: Tue Sep 06, 2022 9:16 pm
by KC2QMA
drwil wrote:Yes, I am seriously considering requesting a full refund. I have spoken to my bank about it, and as indicated by one of the bank managers, I am compiling all emails from Apache Labs to consider a refund to my credit card. I might go with a different SDR Radio from a different company. I think I will wait until the end of this month to hear at least some status on my order. Hope to hear from Apache Labs. 73 de NM4W Dr. WiL :roll:

Re: Shipping Updates

Posted: Wed Sep 07, 2022 12:43 am
by drwil
Well I am not waiting a year like I heard some others do. I will wait a little longer before submitting a refund.request. I honestly want to support the efforts and the business of Apache Labs.

Re: Shipping Updates

Posted: Wed Sep 07, 2022 8:39 am
by SM3PZG
I made an order for 1pcs Andromeda 24 March. I received the station 2 weeks ago 24 August. Delivery was 2 weeks after final invoice was paid. That is the timeline you can expect right now.

Re: Shipping Updates

Posted: Wed Sep 07, 2022 11:59 am
by drwil
OK. Well, about 6 months. Better than a year as someone has told me. I hope all is good with your new Andromeda, and that you are happy with it. Thank you. 73 de NM4W - Dr. WiL

Re: Shipping Updates

Posted: Fri Sep 23, 2022 4:22 am
by administrator
Hello All,

I would like to thank you for your patience, it is much appreciated,

The following are the shipment status for the various models:

1. ANAN-7000DLE MKII all pending orders commence shipment from 26th September and we expect to clear the entire backlog within 2-21/2 weeks, so if you have a pending order you should expect it to ship within this time frame.

2. Pending Andromeda orders are expected to ship from the 5th of October and we expect to clear all backorders within 2 weeks of that date.

3. ANAN-8000DLE MKII orders expected ship date is December 2022, we will provide further updates as we approach the ship date.

Regards,

Tony,
Apache Labs Support

Re: Shipping Updates

Posted: Fri Sep 23, 2022 8:40 pm
by KA5KKT
administrator wrote:Hello All,

I would like to thank you for your patience, it is much appreciated,

The following are the shipment status for the various models:

1. ANAN-7000DLE MKII all pending orders commence shipment from 26th September and we expect to clear the entire backlog within 2-21/2 weeks, so if you have a pending order you should expect it to ship within this time frame.

2. Pending Andromeda orders are expected to ship from the 5th of October and we expect to clear all backorders within 2 weeks of that date.

3. ANAN-8000DLE MKII orders expected ship date is December 2022, we will provide further updates as we approach the ship date.

Regards,

Tony,
Apache Labs Support



Thanks for the update Tony,

Just as a matter of clarification for those waiting you mention, "ANAN-7000DLE MKII all pending orders..." It has been my understanding that after sometime in July, the subsequent 7000DLE's would be MKIII. Perhaps the MKIII applies only to 'orders placed after that point.'

Kind regards,
Dick

Re: Shipping Updates

Posted: Fri Sep 23, 2022 8:52 pm
by K1LSB
Dick,

Where do you see any official reference to a MKIII radio? I see no mention of any such radio on Apache Labs' site.

Mark

Re: Shipping Updates

Posted: Fri Sep 23, 2022 9:22 pm
by w-u-2-o
He means that all units shipped from Apache will contain Orion MKIII boards vs. Orion MKII boards. This includes 7000, 8000 and Andromeda.

I believe that will definitely be the case. The FPGA used on the Orion MKII is simply not available and probably will never be again. It's effectively end-of-life (EOL), Intel simply hasn't admitted it yet.

You can read more about this here: viewtopic.php?f=27&t=4266

Re: Shipping Updates

Posted: Fri Sep 23, 2022 10:35 pm
by K1LSB
Thanks Scott.

Re: Shipping Updates

Posted: Wed Sep 28, 2022 8:51 am
by Cesar
Hello,
Some user with pending order has received the payment message....????

To know if they are already sending, he created that it is also liked as there are complaints from the support to report the shipment or payment mail.

I have not received anything so far.

Cheers

Re: Shipping Updates

Posted: Wed Sep 28, 2022 12:53 pm
by drwil
I have not received an email for payment of the balance due, yet. I imagine, based on the last information from the Apache Labs support team, they will begin dispatching those in October. 73 de NM4W

Dr. WiL

Re: Shipping Updates

Posted: Mon Oct 03, 2022 5:38 pm
by drwil
administrator wrote:Hello All,

I would like to thank you for your patience, it is much appreciated,

The following are the shipment status for the various models:

1. ANAN-7000DLE MKII all pending orders commence shipment from 26th September and we expect to clear the entire backlog within 2-21/2 weeks, so if you have a pending order you should expect it to ship within this time frame.

2. Pending Andromeda orders are expected to ship from the 5th of October and we expect to clear all back orders within 2 weeks of that date.

3. ANAN-8000DLE MKII orders expected ship date is December 2022, we will provide further updates as we approach the ship date.

Regards,

Tony,
Apache Labs Support


Choice greetings, Tony. If the Andromeda backlog is starting to be sent on October 5th as you indicated, when will I get the invoice to pay off the balance on my order from May 22, 2022? I have not received it yet.

Thank you,

Dr. WiL
NM4W

Re: Shipping Updates

Posted: Mon Oct 03, 2022 6:23 pm
by drwil
administrator wrote:Hello All,

I would like to thank you for your patience, it is much appreciated,

The following are the shipment status for the various models:

1. ANAN-7000DLE MKII all pending orders commence shipment from 26th September and we expect to clear the entire backlog within 2-21/2 weeks, so if you have a pending order you should expect it to ship within this time frame.

2. Pending Andromeda orders are expected to ship from the 5th of October and we expect to clear all backorders within 2 weeks of that date.

3. ANAN-8000DLE MKII orders expected ship date is December 2022, we will provide further updates as we approach the ship date.

Regards,

Tony,
Apache Labs Support


Found Reddit on Apache Lab:

https://www.reddit.com/r/Apache_Lab_SDR ... &context=3

Re: Shipping Updates

Posted: Mon Oct 03, 2022 7:00 pm
by K4IBC
drwil wrote:Found Reddit on Apache Lab:

https://www.reddit.com/r/Apache_Lab_SDR ... &context=3


You must of created that less than an hour ago!

Re: Shipping Updates on orders from April & May 2022

Posted: Tue Oct 04, 2022 2:43 pm
by drwil
Apache Labs is completing the invoices and shipping of backlog from April 2022 this week. Next week they start processing the backlog from May 2022. Awesome! Thank you.

Dr. WiL - NM4W

(From email recieved fron Apache Labs support team today)

Re: Shipping Updates

Posted: Tue Oct 04, 2022 5:48 pm
by ka1sdr
WHY ARE WE HAVING TO PAY INVOICES NOW FOR RADIOS WE ORDERED IN SEPTEMBER IF THERE STARTING MAY NOW

Re: Shipping Updates

Posted: Tue Oct 04, 2022 6:33 pm
by K1LSB
1) Please don't scream, it hurts my eyes!

2) Your question (if indeed it is a question, as I see no question mark anywhere) can only be answered by an Apache Labs agent, and should be directed to support@apache-labs.com.

Mark

Re: Shipping Updates

Posted: Tue Oct 04, 2022 6:57 pm
by ka1sdr
trust me an email went out right after i posted.i don't mind waiting but i don't like being told a lie.that is all

Re: Shipping Updates

Posted: Tue Oct 04, 2022 11:02 pm
by ka1sdr
just a follow up to my last comment i just talked to tony from Apache and the comment that was made by another member about Apache sending out orders that where made in may they are referring to the Andromeda not the 7000. there telling me my 7000 i ordered in september will be shipped this week we will see 73 ka1sdr

Re: Shipping Updates

Posted: Wed Oct 05, 2022 12:25 pm
by drwil
That is totally correct. I should have specified the orders from May 2022 are for the backlog for Andromeda. The backlog for the 7000 DLE orders is already being shipped upon payment of the final invoice. Thank you.

Re: Shipping Updates

Posted: Thu Oct 06, 2022 1:22 pm
by ka1sdr
There starting to ship just received notification mine has been shipped will be here 11/11/2022

Re: Shipping Updates

Posted: Thu Oct 06, 2022 1:23 pm
by ka1sdr
I am taking about the 7000dle