Just what's going on with Apache labs customer service- see below my communication with them, start from the bottom and work up:-
Hi Tony,
I find it difficult to understand that you cannot see any previous emails from me, I have ‘delivery receipts’ for all of them and some also have ‘read receipts’
I only have the 10W PA on order as can be seen below.
It was ordered and paid for early August this year.
I am simply asking as to when I am likely to receive it as your web site states shipping will start 5th October and mine was an early order.
I have said all along that within reason I will wait, as I would like the product, but as I have said, I have had no communication from you as to the situation.
I have made PayPal aware of my situation, in respect of your lack of communication.
Glenn Holt
G8NOF
From:
support@apache-labs.com [mailto:support@apache-labs.com]
Sent: 14 December 2022 07:00
To: 'Glenn Holt'
Subject: RE: Apache Labs Order Detail - AC-3718
Hello Glenn,
Apologies but I cannot see any previous emails from you?
Do you have just the 10W PA on order or a Hermes card too?
Regards,
Tony
From: Glenn Holt <glennholt@btconnect.com>
Sent: Monday, 12 December 2022 5:25 PM
To: 'Apache Labs' <support@apache-labs.com>
Subject: RE: Apache Labs Order Detail - AC-3718
Is there anyone there at Apache Labs?
Are you interested in your customers?
When I ordered this product there was no indication of delivery time on your product.
I understand and I am prepared to wait for delivery but I think it is unacceptable that you do respond to customers emails!
I ask again for a response to my email below!
If you do know the answer to my question at least say so.
There is nothing worse for a customer than the feeling of being completely Ignored.
Glenn Holt
From: Glenn Holt [mailto:glennholt@btconnect.com]
Sent: 05 December 2022 09:50
To: 'Apache Labs'
Subject: RE: Apache Labs Order Detail - AC-3718
Could someone please respond to my email below.
Regards
Glenn Holt
From: Glenn Holt [mailto:glennholt@btconnect.com]
Sent: 30 November 2022 18:18
To: 'Apache Labs'
Subject: RE: Apache Labs Order Detail - AC-3718
Hi,
I realise from your web site that shipping started on 5th October, but do you know when ‘I’ will likely receive the product which I ordered early August?
Regards
Glenn Holt
From: Apache Labs [mailto:support@apache-labs.com]
Sent: 09 August 2022 12:19
To:
glenn@tilehousesolutions.co.ukSubject: Apache Labs Order Detail - AC-3718
Thank you for your order!
Please find your order summary below:
Dear Valued Customer,
We thank you for giving us this opportunity to serve you,
Order Date: 09 Aug, 2022
Order No.: AC-3718
Payment Mode: Paypal / paypal
Order Status: Pending
Payment Status: Successful
Net Amount: $199.00
Product Details Quantity Price ($) Total Price ($)
10W PA Board for Hermes
Ham Radio Products 1 $199.00 $199.00
Total Amount: $199.00
Shipping Total: $0.00
Grand Total: $199.00