One year since ordering 7000DLE2 and still waiting

daveidm
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One year since ordering 7000DLE2 and still waiting

Postby daveidm » Sat Dec 24, 2022 1:19 pm

Hi,

If someone can help....

I ordered early January this year and still waiting. I've sent numerous emails but no replies.

Is there a contact number or email address that guarantees a response.
A year is a very long time, and I've paid in full.


Regards,
David
de VK2DVM
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w-u-2-o
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Re: One year since ordering 7000DLE2 and still waiting

Postby w-u-2-o » Sat Dec 24, 2022 2:39 pm

David,

The actual Apache Labs folks seem to monitor this forum less often than they respond to emails.

Also, many people have reported that Apache tells them "We haven't been receiving your emails" when they finally make contact.

You might try sending email from different email addresses if you can set a few extra up on whatever free email services you can set something up on (like gmail, etc.).

73,

Scott
daveidm
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Re: One year since ordering 7000DLE2 and still waiting

Postby daveidm » Sat Dec 24, 2022 8:36 pm

OK, Thanks Scott for the tip.

I paid the remainder via Paypal, so I have 7 days remaining to initiate the dispute process.

Being so long now I'm of the view that it's unlikely to arrive, so it might be best to try and get some of my money back - if possible, while a small window is available.


Regards,
David
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KD1GA
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Re: One year since ordering 7000DLE2 and still waiting

Postby KD1GA » Tue Jan 03, 2023 6:09 pm

Wow one year, something must have been lost. I ordered mine in early December 2022 and I've been told its in manufacturing and should ship within a week. I have been sending my inquiries to support@apache-labs.com and Tony has responded to me within 24 hours every time. Seems very odd. Hope you get in touch with them soon.
Vin KD1GA
daveidm
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Re: One year since ordering 7000DLE2 and still waiting

Postby daveidm » Wed Jan 04, 2023 9:31 am

I've sent emails to [support@apache-labs.com] but never had a reply.

If anyone reading this does manage to contact a support person, if it's not too much of a problem I'd appreciate if you could reference this post, and with a bit of luck they'll message me here. The original order was placed, and a deposit was paid way back on January 12, 2022.

Ftr, the final invoice was paid in full on July 3 2022.

De, VK2DVM
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KD1GA
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Re: One year since ordering 7000DLE2 and still waiting

Postby KD1GA » Wed Jan 04, 2023 2:53 pm

I will certainly try to help you what is your email address I'll pass it on.
Vin KD1GA
daveidm
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Re: One year since ordering 7000DLE2 and still waiting

Postby daveidm » Fri Jan 06, 2023 12:17 pm

Some good news...


I finally received an email from Apache support, even if it was a courtesy copy from support, but at least someone is (hopefully) investigating.

They claim that several emails were sent, but I received none, nor any phone calls or messages, until today.
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KD1GA
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Re: One year since ordering 7000DLE2 and still waiting

Postby KD1GA » Fri Jan 06, 2023 1:47 pm

Did they give you any info on when they will ship it?
Vin KD1GA
daveidm
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Re: One year since ordering 7000DLE2 and still waiting

Postby daveidm » Sat Jan 07, 2023 12:45 am

KD1GA wrote:Did they give you any info on when they will ship it?




Not as yet. I received a courtesy copy of an email from Apache support....

Hi Abhinaw,

Can you please check on the shipment of this order,
daveidm
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Re: One year since ordering 7000DLE2 and still waiting

Postby daveidm » Fri Jan 20, 2023 12:48 am

Finally..... I received an email from DHL.

Expected delivery next week.
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W1AEX
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Re: One year since ordering 7000DLE2 and still waiting

Postby W1AEX » Fri Jan 20, 2023 2:20 am

Glad it got sorted out David. That was a horrendous delay but I think you will like the ANAN/Thetis performance very much.

73, Rob W1AEX
"One thing I am certain of is that there is too much certainty in the world."
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KD1GA
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Re: One year since ordering 7000DLE2 and still waiting

Postby KD1GA » Fri Jan 20, 2023 1:42 pm

Great news Dave. Mine is supposed to be here today. Fingers crossed.
Vin KD1GA

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