Repair places and support

JJ4SDR
Posts: 436
Joined: Fri Jul 30, 2021 10:09 pm
Location: TEXAS, USA

Repair places and support

Postby JJ4SDR » Tue Feb 21, 2023 11:28 pm

A friend is intrigued by Apache products but seems somewhat concerned over the size of the company and possible issues with repairs if and when needed. He is right here in the U.S.

Where can you ship radios for in-warranty (and out-of-warranty) repairs in the U.S.? Telephone support available here?

My radio was Made in Australia, but I believe that manufacturing is back in India these days. I have had my ANAN for about 1.5 years now.

What can I tell him?

Juha
NI2M
PC: 8 Core i7-10700 CPU @ 2.90GHz, NVMe SK Hynix 512 GB SSD, 32GB RAM
Windows 10 Home, Version 22H2
Thetis v2.10.4.3 x64
Protocol 2 v2.1.18
Trucker
Posts: 303
Joined: Wed Nov 03, 2021 5:16 pm

Re: Repair places and support

Postby Trucker » Wed Feb 22, 2023 12:57 am

There is a link on the main website for service and repair. Here in the US it is W5WC.
Doug is a good tech and offers great support and service.
James
WD5GWY
User avatar
w-u-2-o
Posts: 5540
Joined: Fri Mar 10, 2017 1:47 pm

Re: Repair places and support

Postby w-u-2-o » Wed Feb 22, 2023 1:11 am

Doug is excellent. If you need a hardware repair, Doug is precise, speedy and thorough.

However, remember that Apache only supports their hardware. There is no phone support (or any support) from Apache where firmware or software is concerned except to host this forum. If you can't figure out how to make the radio work then posting in this forum or calling a friend is pretty much the only recourse.
JJ4SDR
Posts: 436
Joined: Fri Jul 30, 2021 10:09 pm
Location: TEXAS, USA

Re: Repair places and support

Postby JJ4SDR » Sun Feb 26, 2023 2:09 am

Thanks for the information!

Juha
PC: 8 Core i7-10700 CPU @ 2.90GHz, NVMe SK Hynix 512 GB SSD, 32GB RAM
Windows 10 Home, Version 22H2
Thetis v2.10.4.3 x64
Protocol 2 v2.1.18

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