Poor warranty service Australia
Posted: Fri Nov 03, 2023 4:21 am
For those of you perhaps needing repairs for your legacy Anan products in Australia, I provide you with the timeline of responses I have received from Tony regarding the repair and return of my Andromeda. It was delivered to me in May 2022 and never quite worked properly from the get-go. Several attempts to make it stable were made and in the end, it was decided to return it to AL in Point Cook for them to look at.
February 3, 2023: Despatched to Apache Labs
February 20, 2023: I ask for confirmation that it has arrived, Reply: Received unit, should be able to look at it later this week and update you.
March 28, 2023: After 6 weeks I ask for progress. Reply: Nothing received from Tony.
April 27, 2023: I again ask what is progress. Reply: We should be able to ship your unit back next week, it will include notes from the engineer for you.
May 16, 2023: I again request an update. Reply: The engineer wanted the LCD replaced as there was a bit of light leakage on one of the corners, we are awaiting the replacement part. Expected to arrive this week, we will ship the unit back as soon as that has been done.
June 12, 2023: I say, been four weeks, any progress? Reply: Nothing received from Tony.
July 24, 2023: I say, this is ridiculous, 9 weeks since your last reply. Reply: Ahbi did send a reply to your email (which I did not receive), there was light leakage from the LCD panel hence we had asked for replacements which also had the same issue. An updated model of the same LCD is being sent to us for replacement by the manufacturer and we expect to receive it by 5th August. Your unit has already been tested and once the new LCD is fitted it will be shipped to you ASAP. Apologies for the inordinate delay.
August 17, 2023: I ask for an update
August 18, 2023: Reply: All ready to go, ships out Monday. Will share tracking once shipped.
August 29, 2023: I ask, is any tracking info available yet? Reply: Radio has been shipped from India factory to Melbourne. I will share tracking as soon as we ship it from our Melbourne location to you. (First mention of it being in India)
October 18, 2023: I ask, Seven weeks now, surely some update. Reply: Nothing received from Tony
October 25, 2023: I suggest, if you can't get parts or otherwise for Andromeda we do a deal on a G2 and sort out any financial differences.
Reply: We have the unit and I will have it shipped to you on Friday morning and share the tracking.
October 27, 2023: I ask, do we have any tracking information? Reply: Nothing
November 2, 2023: I again ask for shipping information. Reply: Nothing received
November 3, 2023: Today it is 9 months since I sent my Andromeda away for repair. Thankfully I have a Hermes Lite 2+ to use and keep up with developments with Thetis.
February 3, 2023: Despatched to Apache Labs
February 20, 2023: I ask for confirmation that it has arrived, Reply: Received unit, should be able to look at it later this week and update you.
March 28, 2023: After 6 weeks I ask for progress. Reply: Nothing received from Tony.
April 27, 2023: I again ask what is progress. Reply: We should be able to ship your unit back next week, it will include notes from the engineer for you.
May 16, 2023: I again request an update. Reply: The engineer wanted the LCD replaced as there was a bit of light leakage on one of the corners, we are awaiting the replacement part. Expected to arrive this week, we will ship the unit back as soon as that has been done.
June 12, 2023: I say, been four weeks, any progress? Reply: Nothing received from Tony.
July 24, 2023: I say, this is ridiculous, 9 weeks since your last reply. Reply: Ahbi did send a reply to your email (which I did not receive), there was light leakage from the LCD panel hence we had asked for replacements which also had the same issue. An updated model of the same LCD is being sent to us for replacement by the manufacturer and we expect to receive it by 5th August. Your unit has already been tested and once the new LCD is fitted it will be shipped to you ASAP. Apologies for the inordinate delay.
August 17, 2023: I ask for an update
August 18, 2023: Reply: All ready to go, ships out Monday. Will share tracking once shipped.
August 29, 2023: I ask, is any tracking info available yet? Reply: Radio has been shipped from India factory to Melbourne. I will share tracking as soon as we ship it from our Melbourne location to you. (First mention of it being in India)
October 18, 2023: I ask, Seven weeks now, surely some update. Reply: Nothing received from Tony
October 25, 2023: I suggest, if you can't get parts or otherwise for Andromeda we do a deal on a G2 and sort out any financial differences.
Reply: We have the unit and I will have it shipped to you on Friday morning and share the tracking.
October 27, 2023: I ask, do we have any tracking information? Reply: Nothing
November 2, 2023: I again ask for shipping information. Reply: Nothing received
November 3, 2023: Today it is 9 months since I sent my Andromeda away for repair. Thankfully I have a Hermes Lite 2+ to use and keep up with developments with Thetis.