Apache Labs Community Forum

KC2QMA wrote:"I got very sad news to me today. Dont know about others. The store where I placed the order in October 2022, sent me an email that the radio is on a 2 year availability delay. Therefore, no longer being offered by the store."

Contact Apache Labs show them a copy of you invoice and they may be able to get you back in the cue.

Since October 2022, the store never got any updates at all. Just got more info than the store, via this and other forums. I emailed Apache Labs, the problem is no response yet, in all of that time. Tried one more time, to see if anything will happen.

syracusepro wrote:

KC2QMA wrote:"I got very sad news to me today. Dont know about others. The store where I placed the order in October 2022, sent me an email that the radio is on a 2 year availability delay. Therefore, no longer being offered by the store."

Contact Apache Labs show them a copy of you invoice and they may be able to get you back in the cue.

Since October 2022, the store never got any updates at all. Just got more info than the store, via this and other forums. I emailed Apache Labs, the problem is no response yet, in all of that time. Tried one more time, to see if anything will happen.

Today, I have received an email from customer support as:
"Due to the global component shortage we are unable to procure any supply from Intel and as a result we are unable to manufacture this model currently, there is unfortunately no ETD as of now,
Regards,
Support Team"

A good questions is, the same for all models? About the new 1KW G2?

syracusepro wrote:Today, I have received an email from customer support as:
"Due to the global component shortage we are unable to procure any supply from Intel and as a result we are unable to manufacture this model currently, there is unfortunately no ETD as of now,
Regards,
Support Team"

A good questions is, the same for all models? About the new 1KW G2?

.What model did you order? You've made several posts in this thread about delays in your order but you've never told us what you ordered.

Mark

K1LSB wrote:

syracusepro wrote:Today, I have received an email from customer support as:
"Due to the global component shortage we are unable to procure any supply from Intel and as a result we are unable to manufacture this model currently, there is unfortunately no ETD as of now,
Regards,
Support Team"

A good questions is, the same for all models? About the new 1KW G2?

.What model did you order? You've made several posts in this thread about delays in your order but you've never told us what you ordered.

Mark

I ordered the 8000DLE 500W at HRO on October 6, 2022 and it was paid in full. There are no longer selling them due to some reasons. Some received news that they will receive the G2 1KW version instead. Neither the store or myself got anything as updates on this. The only update was to let us know there will be up to a 2 years wait.

It is my understanding that this manufacturing delay only applies to the G1 (Gen 1) radios but does not affect the new G2 Saturn based radios. This is due to the fact that the main processor that the Gen1 radios use is no longer available and should not affect the G2 radios as they use a different and more powerful processor.

Hi All,

Here is a quick update on the shipping status for the various G2 models:

1. ANAN-G2 100W will commence shipments tomorrow, orders will strictly ship in the sequence they were received. We will invoice orders as soon as they are next in queue for shipment to prevent delays.

2. ANAN-G2 1K radios are also in active production, due to the larger number of sub-assemblies these are taking longer than anticipated to assemble. I will share once we have a firm ship date on this model.

Due to the large number of pre-orders please be patient if you do not receive an invoice right away.

Regards,
Abhi

Thank you for the encouraging News Abhi, Lots of ANAN owners are going to be very Happy after they see your post.
73, Thank you

Ed Rodriguez
kk4x
Tampa Florida

Many thanks for the update. This is one invoice I am looking forward to receiving! (smile)


Best regards,

Bob - Ki1n

could my wait be almost over? 4 Months.

Richard - KI4P

Ten months and going on...
G2 1k

I2NOY wrote:Ten months and going on...
G2 1k

It's insane to say the least...

Who wants a device from the first production batch?

I'm curious: did anybody receive an invoice so far?

73

Volker
DL4ZBG

dl4zbg wrote:I'm curious: did anybody receive an invoice so far?

73

Volker
DL4ZBG

Nothing for me. Ordered on May 1st. Would be great if others would confirm also.

Fool me ounce shame on you. Fool me twice shame on me.

Anyone reading this forum should know Apache-labs has zero customer relation or support. If they say delivery starts June 10 deliver could be anywhere between 1-12 months. Is no use sending e-mails or posts on this forum, they will not response.

The only way to get a reply is to send a angry e-mail with CAPITAL letters threatening to come knocking on their door with a camera and live Youtube feed.

Its a shame with such a great product from a poorly run company.

dl4zbg wrote:I'm curious: did anybody receive an invoice so far?

73

Volker
DL4ZBG

Don't be so impatient, it will happen in the next 1-2 years.

I just paid off my final invoice balance for my Saturn G-2 100!
73, Ed, KK4x

Carajo wrote:I just paid off my final invoice balance for my Saturn G-2 100!
73, Ed, KK4x

That's great news. Looking forward to seeing your review of your new radio.
James
WD5GWY

Ed
Curious to know what your invoice number was or is.
I’m sure you enjoy the G2 for a long time.
Tnx
K1SR
Rob

Carajo wrote:I just paid off my final invoice balance for my Saturn G-2 100!
73, Ed, KK4x

Hello Ed,

may I ask you, when you did place your order?

73

Volker

Clearing things up about my G-2 100

This was a brand new exchange from my 7kDLE MK III Purchased in JANUARY, An arrangement was made with Apache Labs in Late March of this year for the Exchange, So it was not ordered Via the Customary bases thru there order page. my 7kDLE MK II I had an issue (I wont get into details) It was sent in to Apache repair Center, I requested to exchange the MK III for a G-2 1ttw. Abhi then Approved.
73 to all, and Good Luck.
73, Ed KK4x

They can't have sold anymore than 50 units it the special pricing is still in effect.

I'm not sure what that says about the situation, they either haven't updated the website (very plausible considering we don't even know what mic connector is on the thing) or they haven't sold as many as expected, less than 50.

Either way, I'm out for now, it may be a great radio but the constant delays, vague information and complete lack of communication about something I'm dropping $4000+ on has left a bad taste in my mouth.

Refund requested. Hopefully it works out for those who have been waiting for many months.

Carajo wrote:I just paid off my final invoice balance for my Saturn G-2 100!
73, Ed, KK4x

take some photos and post please!
Richard - KI4P

Phonic wrote:They can't have sold anymore than 50 units it the special pricing is still in effect.

I'm not sure what that says about the situation, they either haven't updated the website (very plausible considering we don't even know what mic connector is on the thing) or they haven't sold as many as expected, less than 50.

Either way, I'm out for now, it may be a great radio but the constant delays, vague information and complete lack of communication about something I'm dropping $4000+ on has left a bad taste in my mouth.

Refund requested. Hopefully it works out for those who have been waiting for many months.

What was your invoice number?

Received my invoice for Saturn G2 with display. Order #4006. Date 3-27-2023

73, JR. K6JR

K6JR wrote:Received my invoice for Saturn G2 with display. Order #4006. Date 3-27-2023

73, JR. K6JR

Brilliant news!

K6JR wrote:Received my invoice for Saturn G2 with display. Order #4006. Date 3-27-2023

73, JR. K6JR

Good news!
2 down and at least 48 more to go.
Looking forward to seeing some reviews and photos.
James
WD5GWY

K6JR wrote:Received my invoice for Saturn G2 with display. Order #4006. Date 3-27-2023

73, JR. K6JR

G2 with display must kinda be like an andromeda? only using the raspberry pie for display and such. cant wait for my G2 100 with no display, any word yet on startup? or just plug it in and hope for the best!

No invoice received yet.
For reference, my invoice is #4063 submitted April 26.

73 Torrey N9PY