Controller V2 Preorders

[wt9s]

Thanks for that idea Scott, I'll look into those. I hadn't even thought of it. Still quite a few months before I get to be a fulltime Rver though so plenty of time to work it all out.

[vk7mr]

HI All,
Man it took some time to get the Controller v2 due to lock downs and delivery issues etc, was and is it worth it .... MAN oh MAN, yes it is
if there is one addition to the shack for your ANAN , in my case the 7000, fantastic product, "Abhi" this is beautiful, I have already backed up the
SD Card so I can experiment, first is WSJTX and FLDIGI to be installed and configured.
So Guys, if you go ahead and purchase, you will not be disappointed, more than worth the wait in these covid times...


Regards Matt VK7MR

[vk3io]

Well I am happy for you Matt VK7MR. Yes it looks like a great product. I am sure I will be happy with it, eventually.
I preordered ordered my V2 Controller on August 2021 and am still waitingggggggggggggggggggggggg!!!!!!!!!!!!!!!!!!!!!!!!!!!
Worse, is so far have not received any reply, with regards to delivery, from my last two emails on Feb 7 & Feb 16, 2022,
to support@apache-labs.com.
My last reply from support@apache-labs.com on Jan 22, 2022 said my item would be shipped within the next 2-3 working days. Obviously that did not happen.
Even more worse, there is no or very little update production news on this forum.
Very frustratinggggg!!!!!!.
Regards, from Ron vk3io.

[pa1hr]

Hello Ron,

I fully understand your frustration.

FWIW: I ordered my V2 Controller 19th of May 2020 and I received it 24th of February 2021. My dealer in Germany however sent me an update on regular base. At that time there were no big worldwide problems with manufacturing chips.

73, Hans.

[W4GM]

So the question from me is if I would order a V2 Controller when can I expect delivery? The web site says 2 weeks lead time ( Highlighted). I'm interested, but impatient .

Mike
W4GM

[W4GM]

Contacted support and Tony gave a delivery time of 3-4 weeks. I ordered the V2 Controller on 3-1, we will see how long it takes to arrive.

Mike

[KA5KKT]

It 'seems' I read elsewhere in this forum that the Anans are not particularly remote friendly when used with a computer. Is the same true of Controller 2? If not, details will be appreciated.


Dick - KA5KKT

[w-u-2-o]

Dick,

The "Controller" is a Raspberry Pi with a touch screen and some knobs and switches running the piHPSDR thick client software under the Raspbian Linux operating system. Thus it has all the same issues associated with any thick client architecture, the same as Thetis/Windows, or PowerSDR mRX/Windows. Indeed, it might arguably be a more difficult situation because there are a good deal fewer choices associated with obtaining low latency audio and graphical remote access to a Linux environment, and less experience in doing so. For instance, the commonly used VNC software does not support audio, although RealVNC just announced a paid version with audio for $3.39 a month!

piHPSDR has a beta version 2.0 available at the repository here: https://github.com/g0orx/pihpsdr I've not seen any documentation on version 2.0. You can see from the depository how often and when updates are made, and also look at the open issues.

Does anyone know what version of piHPSDR will be installed for Controller V2 deliveries?

Ultimately you will want a keyboard/mouse for the Controller. It will have the same care and feeding requirements of any personal computer, in this case a Linux based one, and will certainly be necessary if you want to start adding remote access capabilities of some sort.

73,

Scott

[KA5KKT]

Thanks, Scott

[W4GM]

Has anyone else received notice of shipment of their V2 controller? I received notification of shipment on Monday 4-4 shipping from the Australia location. My order was placed on 3-1-22.

Mike
W4GM

[vk3io]

Hello Mike.

I did receive an email from Tony at Apache Labs Support on March 23, 2022, to confirm my V2 Controller was included on the current shipping list.

My order was made August, 2021 and as I live in Melbourne I would think I would get mine quicker than anyone else.

But sadly, I must be dreaming, as I have NOT received it as of today April 4, 2022 or any email saying when, or why, or other.

Good luck and cheers, from Ron.

[va7qi]

Hi Scott,

You do not need a keyboard and mouse to operate the Pi Controller for regular SSB/CW operation. All can be controlled from the touch screen, controls and the menu. The interface is actually very well designed.

As for the documentation, I did an edit of the original (version 1) controller documentation, which has been posted on the Apache Labs web site and I believe it is still current. I regularly use the Controller for SSB QSOs and find that it works well, albeit not with the same number of manual controls as many of the high-end radios, such as the Kenwood TS-890 or the IC-7610. Still, it is great for regular SSB QSOs and the noise reduction is still better than the current Flex offering.

73 de va7qi, ....Erik.

[vk3io]

Hello Apache Labs Community and those interested in the V2 Controller topic.

As previous posted, I did receive an email from Tony at Apache Labs Support on March 23, 2022, to confirm my V2 Controller was included on the current shipping list.

My order was made August, 2021 and as I live in Melbourne I would think I would get mine quicker than anyone else.

But sadly, I must be still dreaming, as I have NOT received it as of today May 14, 2022 or any email replies to my emails from April as to when, or why, or other.

Good luck and cheers, from Ron.

[k4kkl]

Anybody taking recent delivery on a V2 controller?

Anyone hear anything regarding shipments of the V2?

Mine was ordered March 2022 before the website indicated pre-order so I paid the full amount. I received acknowledgement for the payment and that's been the end of it. I've sent a few spaced out emails asking for status but have received nothing.

Thanks,
Mike K4KKL

[k4kkl]

As a follow up, I received an email from Apache Labs Support today, Dec 29, stating that my V2 controller would be shipped out next week. The email also says that the factory is closed until Jan 2, 2023 and that although the Raspberry Pi was out of stock globally the factory received stock last week. Happy New Year to All.

Mike K4KKL

[jpwatters]

Greetings,

I am checking in on the shipment of Controller V2 Order AC-3517.

The last status from support was that it was to ship last year, January 20th, 2024.

At least 11 times I was told that the shipment would occur in a few days or weeks, yet for 3 years the delays have been continual.

Can you provide an updated for the shipment of Controller V2 Order AC-3517 placed on February 24, 2022 at 7:23:27 AM CST

Thank you for your time and consideration,

..jpw J P Watters
KC9KKO
Morris, IL USA



Begin forwarded message:

From: J P Watters <jpwatters@mac.com>
Subject: Re: Order shipment status - Controller V2 Order AC-3517
Date: March 18, 2024 at 1:47:06 AM CDT
To: Apache Labs Support <support@apache-labs.com>

Greetings,

Time seems to slip by, and I am patiently awaiting the shipment of Controller V2 Order AC-3517.

I do understand that it had been an interesting few years with complications that many of us have not seen in our lifetimes.

In the last correspondence your office indicated that it would ship January 20th, 2024.

Please provide an update on the shipment of Controller V2 Order AC-3517.

Thank you for your periodic updates,

..jpw J P Watters
KC9KKO
Morris, IL USA


On Jan 23, 2024, at 8:38 AM, J P Watters <jpwatters@mac.com> wrote:

Tony,

Greetings.

Your response last month was that the Controller V2 Order AC-3517 would ship as of yesterday, January 20th, 2024.

Did that Controller V2 Order AC-3517 ship as expected. If you could please reply with the tracing nhnb

..jpw J P Watters
KC9KKO
Morris, IL USA

On Jan 21, 2024, at 11:42 PM, J P Watters <jpwatters@mac.com> wrote:

Tony,

Greetings.

Your response last month was that the Controller V2 Order AC-3517 would ship as of yesterday, January 20th, 2024.

Did that Controller V2 Order AC-3517 ship as expected. If you could please reply with the tracing nhnb

..jpw J P Watters
KC9KKO
Morris, IL USA



Begin forwarded message:

From: <support@apache-labs.com>
Subject: RE: Order shipment status - Controller V2 Order AC-3517
Date: January 25, 2024 at 4:39:10 AM CST
To: "'J P Watters'" <jpwatters@mac.com>

Hello Sir,

We will update shortly,

Regards,

Support Team

image001.jpg




Begin forwarded message:

From: Apache Labs Support <support@apache-labs.com>
Subject: Re: Order shipment status - Controller V2 Order AC-3517
Date: December 31, 2023 at 6:53:09 PM CST
To: J P Watters <jpwatters@mac.com>

Dear sir,

Apologies for the delay in getting back to you and a very happy new year!

I will have your controller shipped by the 20th of January.

Regards,

Tony
Apache Labs Support

On 23 Dec 2023, at 10:09 PM, J P Watters <jpwatters@mac.com> wrote:

Support Staff,

Thanks for Tony’s emails of the status of the Controller V2 Order AC-3517

It has been months since the last email indicating Order AC3517 would ship on July 31st, 2023.

Can you provide an an update?

..jpw J P Watters
KC9KKO
Morris, IL USA


Begin forwarded message:

From: <support@apache-labs.com>
Subject: RE: Order shipment status - Controller V2 Order AC-3517
Date: July 25, 2023 at 6:08:13 AM CDT
To: "'J P Watters'" <jpwatters@mac.com>

Hello Sir,

Your order is shipping out on the 31st, we will share the tracking info once shipped,

Regards,

Support Team

image001.jpg



From: J P Watters <jpwatters@mac.com>
Sent: Tuesday, July 25, 2023 2:08 PM
To: Apache Labs <support@apache-labs.com>
Cc: J P Watters <jpwatters@mac.com>
Subject: Re: Order shipment status - Controller V2 Order AC-3517

Tony,

After countless delays, and you indicated that it would ship on June 27th.
When I contacted you last week, is seemed that you also were under the impression that It should have shipped already.
You indicated that you were going to call the factory and get it expedited.

Can you provide an update on the expected shipping date for Controller V2 Order AC-3517.

As you and I have long since realized that we are just watching this unfold. Crazy times that we are in, and our correspondence seems to
uncover an insane variety of things that seem to delay shipping.


Be careful as you travel, and plan for the unexpected.

..jpw J P Watters
KC9KKO
Morris, IL USA





Begin forwarded message:

From: <support@apache-labs.com>
Subject: RE: Order shipment status - Controller V2 Order AC-3517
Date: July 18, 2023 at 2:28:04 AM CDT
To: "'J P Watters'" <jpwatters@mac.com>

Hello,

Apologies, I will check with the factory and have this expedited,

Regards,

Tony

Support Team

image001.jpg

INDIA:

126, Sec-6, IMT Manesar,
Gurugram-122050 , HR, India.

AUSTRALIA:

3 Pershing Way,
Point Cook, VIC 3030
Australia

Ph: +61459618933

Email: aprakash@apache-labs.com
Website: www.apache-labs.com


From: J P Watters <jpwatters@mac.com>
Sent: Monday, July 17, 2023 6:07 PM
To: Apache Labs <support@apache-labs.com>
Cc: J P Watters <jpwatters@mac.com>
Subject: Re: Order shipment status - Controller V2 Order AC-3517

Tony,

I can only guess that the response to my June 22nd inquiry in which the reply was they would ship out on the 27th, should have been clarified as to the specific month and year.

The irony is that the last issue was the availability of Raspberry Pi’s. Here Stateside, I have been able to order Raspberry Pi4’s and receive them.

As you and I have long since realized that we are just watching this unfold.

As always, I wish you safe travels and good health.


..jpw J P Watters
KC9KKO
Morris, IL USA



Begin forwarded message:

From: <support@apache-labs.com>
Subject: RE: Order shipment status - Controller V2 Order AC-3517
Date: June 22, 2023 at 4:33:24 AM CDT
To: "'J P Watters'" <jpwatters@mac.com>

Hello Sir,

We will ship out your order by the 27th, apologies for the inordinate delays,

Regards,

Support Team

image001.jpg

INDIA:

126, Sec-6, IMT Manesar,
Gurugram-122050 , HR, India.

AUSTRALIA:

3 Pershing Way,
Point Cook, VIC 3030
Australia

Ph: +61459618933

Email: aprakash@apache-labs.com
Website: www.apache-labs.com


Begin forwarded message:

From: <support@apache-labs.com>
Subject: RE: Order shipment status - Controller V2 Order AC-3517
Date: May 18, 2023 at 3:13:08 AM CDT
To: "'J P Watters'" <jpwatters@mac.com>

Dear Sir,

The Raspberry Pi used in the V2 controller is out of stock globally, our supplier has promised delivery on the 10th of June, we expect to ship your order within 2 business days of the part being delivered to the factory,

Regards,

Tony,
Apache Labs Support


On Mar 28, 2023, at 5:45 AM, support@apache-labs.com wrote:

Hello Sir,

Thank you for your email,

We expect to ship out all the V2 Controller orders in early April, our apologies for the delay,

Your order is scheduled to ship out in this lot,

Regards,

Tony,
Apache Labs Support


Begin forwarded message:

From: <support@apache-labs.com>
Subject: RE: Order shipment status - Controller Order AC-3517
Date: January 29, 2023 at 10:40:02 PM CST
To: "'J P Watters'" <jpwatters@mac.com>

Dear Sir,

Our supplier had recalled the entire batch of LCDs we had received due to a
fault in the touch panel, they have shipped replacements to us which arrive
later this week,

Your order is scheduled to ship as soon as the replacement LCDs have been
received this week,

Regards,

Tony,

Apache Labs Support

-----Original Message-----
From: J P Watters <jpwatters@mac.com>
Sent: Sunday, 29 January 2023 4:42 PM
To: Apache Labs <support@apache-labs.com>
Subject: Order shipment status - Controller Order AC-3517

Tony,

On our last update you indicated that it was about to ship in a few days.
That was a couple months ago.

I do realize that there is nothing either of us can do to change the reality
of the parts delays brought on by the global dilemmas.

Can you please reply with your current estimate of shipment of Controller
Order AC-3517.

Thank you,

..jpw J P Watters
KC9KKO
Morris, IL USA

Begin forwarded message:

From: <support@apache-labs.com>
Subject: RE: Support Staff - Schematic and Parts layout
Date: February 21, 2023 at 1:08:12 AM CST
To: "'J P Watters'" <jpwatters@mac.com>

Hello,

Attached schematics for the 10W PA,

Link to Hermes Schematics and Manual and Instructions on how to connect the PA are below:

http://openhpsdr.org/support/Hermes/Her ... hanges.pdf

https://github.com/TAPR/OpenHPSDR-SVN/t ... umentation

https://apache-labs.com/downloadsfiles/ ... ctions.pdf

your V2 controller should ship next week,

Regards,

Apache Labs Support

Begin forwarded message:

From: <support@apache-labs.com>
Subject: RE: Order Inquiry AC-3517
Date: November 20, 2022 at 6:34:49 PM CST
To: "'J P Watters'" <jpwatters@mac.com>

Dear Sir,

Your order will ship in the second lot of shipments for the Hermes card which is scheduled in 3-4 weeks,

The first lot of 100 has been shipped out last week,

Apologies for the delay,

Regards,

Apache Labs Support


From: J P Watters <jpwatters@mac.com>
Sent: Sunday, 20 November 2022 11:08 PM
To: Apache Labs Support <support@apache-labs.com>
Subject: Re: Order Inquiry AC-3517

Tony,

Any updated status on my order AC-3517



On Jun 6, 2022, at 6:26 AM, Apache Labs Support <support@apache-labs.com> wrote:


Dear Sir,

We expect to ship out your order within the next two weeks,

We will be in touch as soon as the order is ready to ship,

Regards,

Tony
Apache Labs Support





Begin forwarded message:

From: Apache Labs Support <support@apache-labs.com>
Subject: Re: Order Inquiry AC-3509 and AC-3517
Date: June 6, 2022 at 6:25:56 AM CDT
To: J P Watters <jpwatters@mac.com>

Dear Sir,

We expect to ship out your order within the next two weeks,

We will be in touch as soon as the order is ready to ship,

Regards,

Tony
Apache Labs Support



On 5 Jun 2022, at 5:55 am, J P Watters <jpwatters@mac.com> wrote:

Dear Support Staff,

Can you please reply with the current estimate for shipment of orders AC-3509 and AC-3517 placed Feb 22 and 24th of 2022.

..jpw J P Watters
KC9KKO
Morris, IL USA

[w-u-2-o]

JP,

Nobody from Apache has monitored this forum for years. Posting an inquiry here will almost certainly not obtain any action from them.

If you've already paid for it then I recommend you call their California phone number, 949-591-6895 to seek a refund.

If you have not already paid for it, I do not believe they are able to produce that product anymore.

73,

Scott (who is NOT an Apache employee or agent!)

[jpwatters]

Thanks Scott.

I have actually had several telephone conversations with someone representing themselves as "Tony" and have affirmed the email conversations, but nothing ever actually materializes.

I will try the California number.

Thanks,

..jpw J P Watters
KC9KKO
Morris, IL USA